杨哲 & 杨春. (2005). 商场·超市顾客投诉管理: Management of customer complaint. 海天出版社.
Chicago Style (17th ed.) Citation杨哲 and 杨春. 商场·超市顾客投诉管理: Management of Customer Complaint. 海天出版社, 2005.
MLA (8th ed.) Citation杨哲 and 杨春. 商场·超市顾客投诉管理: Management of Customer Complaint. 海天出版社, 2005.
Warning: These citations may not always be 100% accurate.