易际涨. (2011). 客服圣经: Customer services bible. 中华工商联合出版社.
Chicago Style (17th ed.) Citation易际涨. 客服圣经: Customer Services Bible. 中华工商联合出版社, 2011.
MLA引文易际涨. 客服圣经: Customer Services Bible. 中华工商联合出版社, 2011.
警告：這些引文格式不一定是100％准確.
APA引文