APA ציטוט

易际涨. (2011). 客服圣经: Customer services bible. 中华工商联合出版社.

Chicago Style (17th ed.) Citation

易际涨. 客服圣经: Customer Services Bible. 中华工商联合出版社, 2011.

ציטוט MLA

易际涨. 客服圣经: Customer Services Bible. 中华工商联合出版社, 2011.