易际涨. (2011). 客服圣经: Customer services bible. 中华工商联合出版社.
Chicago Style aipamena易际涨. 客服圣经: Customer Services Bible. 中华工商联合出版社, 2011.
MLA aipamena易际涨. 客服圣经: Customer Services Bible. 中华工商联合出版社, 2011.
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